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At Community Healthcare of Texas, our social work interns are more than students—they are compassionate caregivers, dedicated learners, and essential members of our interdisciplinary team. This year, they are gaining invaluable hands-on experience alongside our Palliative Care and Hospice teams, providing specialized support to individuals facing serious illness. Under the expert mentorship of Becky Shumake, Patient Care Navigator, these interns play a key role in our holistic approach to care.

For Master of Social Work Intern Hailey Hill, who is set to graduate from Tarleton State University this summer, this work holds deep personal meaning. Inspired by her family’s journey with hospice and the impact of a compassionate social worker, Hailey is now following in those footsteps, driven to make a difference in the lives of others.

Why did you choose to pursue a career in social work?

I chose social work because I’ve always been able to see things from different perspectives. I’ve often been told I’m a good listener. What truly drew me to social work, however, were my own struggles, which I faced at a young age. They made me stronger and inspired me to help others create change in their lives and offer hope to those going through difficult situations.

Why did you choose to join Community Healthcare of Texas for your internship placement?

I chose this internship with CHOT because of my personal experience with hospice when my grandfather had cancer. The social worker we worked with was so gentle and kind, and beyond that, she offered my family the compassion, empathy, and support we truly needed during that time.

While there may not be a “typical” day in your role, describe some of your responsibilities during your internship.

I’ll usually start my day by looking at any updates, emails, and notes to see what I need to follow up on. I make phone calls and document my findings. Some days, I meet with a client either at their home or in a public space to review documentation, fill out forms, or set goals and create plans to achieve them. Tuesdays, we have supervision in the morning. You’ll never know when you might get an email stating a client you worked with, maybe once, maybe 15 times, has died. 

Is there anything that has surprised you about working with our patients?

I now see the medical system in a new light. The financial burden of illness and the sudden reality of having no other options can be overwhelming for patients and their families. Medical decisions are often complex, and patients may not always fully understand their choices. For example, I had a client with stage four cancer who underwent surgery just a month before she passed away. Given her condition, a more in-depth discussion about hospice care options could have been valuable. Instead, she was told the surgery was necessary, even though it ultimately did not change the course of her illness. This experience reinforced to me the importance of clear, compassionate communication between healthcare providers and patients.

Have you decided on a social work specialization after graduation? If so, what?

 I am not certain, but I think I would like to work with clients who are depressed/suicidal, or possibly specialize in marriage and families. 

How has your experience with Community Healthcare of Texas prepared you for your future career?

I have faced several challenges along the way. Initially, making phone calls felt intimidating, since we often rely on texting and email for communication. I also had to learn how to navigate difficult conversations, particularly when discussing sensitive topics like mortality. However, these experiences have been invaluable, strengthening my skills and confidence. I now feel better equipped for the path ahead in my social work career.